Part-Time Employment Opportunity
09/13/2007
Gravity Interactive Inc., a leader of the online game industry, is currently seeking energetic and highly reliable individuals for Part Time Customer Service Positions at its Marina Del Rey office in California for all its current game titles.
Part Time Customer Service Representative
Position Description:
1. Responsible for resolving users` inquiries, disputes, complaints and ensuring users satisfaction
2. Document and update requests for support to come up with the resolution.
3. Act as a liaison between users and various internal departments
4. Provide technical support to end users on game and other related issues
5. Must be able to work in a fast-paced but supportive environment
6. Requires strong attention to detail & follow through on User issues
Part Time Qualifications:
1. Strong verbal and written communication skills
2. Previous customer service experience and a commitment to superior customer satisfaction.
3. Team-oriented professional work attitude with the ability to work independently
4. Able to deal with high stress.
5. Familiarity with PC gaming and MMORPGs.
6. Strong organizational and time management skills.
7. Open and flexible schedule including 3rd shifts and afternoon shifts.
8. Local candidates only
Qualified Candidates please send your cover letter, resume, salary history/requirement in MS Word Format and email to: employment@ragnarokonline.com
Thank you for your cooperation,
iRO GM Team
Gravity Interactive, Inc
Extended Maintenance notice, 9/11/2007 [Completed]
09/10/2007
Attention Users,
We would like to inform you that this Tuesday, 9/11/2007
we will be having an extended early maintenance,
starting at 7pm PDT and scheduled through 11pm.
This extended maintenance period is to facilitate
the implementation of the Sakray 11.2 update
as well as internal hardware updates.
During the maintenance period all systems,
Website, Game, Forums, payment, and downloads page
may be inaccessible.
Please do take this earlier maintenance into
consideration when planning out your completion
of the Story Teller quest, which will be removed
during the maintenance period.
Thank you for your support!
iRO GM Team
Gravity Interactive, Inc.
Storyteller number 8 (Hugel) item requirement
09/10/2007
Attention Questers,
We are pleased that so many of you seek to read the stories
that your fellow players have written, and then complete the
tasks to receive Experience. One issue that has come up is the
Hugel Storyteller`s mid-level item requirements.
The correct item Requirements are
20 Aloe Leaflets, and 10 Dragon Scales.
If you bring more than 7 but less than 20 Aloe Leaflets
it will take all the Leaflets you have (and 10 Dragon Scales)
but will not advance the quest.
We apologize for the inconvenience and confusion this may cause.
Thank you for your patience,
iRO GM Team
Gravity Interactive, Inc.
*resolved* 9/10/2007 Loki server issues
09/10/2007
Attention Users,
Currently the Loki server is down. We are working on the issue presently and will be restored as soon as possible. We appreciate your patience in this matter.
Thank you,
iRO GM Team
Gravity Interactive, Inc.
Weekly Server Maintenance, September 4, 2007 [Completed]
09/04/2007
Attention iRO Users,
We would like to remind you that access to our game servers will be temporarily down during the regularly scheduled server maintenance at 9:00 PM PST. During the server maintenance, players will be unable to log into the Ragnarok Online game. Access to our game servers is scheduled to be restored after 11:00 PM PST.
Scheduled Maintenance Times:
Tuesdays, 9:00 PM (2100PST) to 11:00 PM (2300PST)
Thank you for your cooperation,
iRO GM Team
Gravity Interactive, Inc.